Sunday, December 29, 2013

Streamlined Reporting can Help Save You from Yourself



Fact... company CEOs, presidents, and owners have a large and varied workload to contend with on a day to day basis. It’s never easy being the face of your company and with so many meetings to govern, connections to strengthen, and decisions to make, one of the last things you likely want to contend with is the plethora of reports that pile up daily. While your heart may always be elsewhere, the fact remains that there is vital data to be mined from these reports, even if it means spending endless hours weekly sifting through them in order to pull the data that is most important and interpret it properly.

It is easy for company leaders to be sucked into the world of data mining to the point where they lose touch with their employees, customers, and company vision. However, when clear communication from the top of the employee hierarchy becomes muddled or ceases entirely, chaos and confusion ensues which is often redirected to customers. This is why utilizing a system for streamlined reporting is so crucial. By executing a strategy for streamlined reporting, you will not only shave many hours off your work week, but will be able to focus on leading with greater vigilance.

The results you create for your business are directly tied to your communication skills!...This is why you must free yourself from constantly relearning and interpreting the language of data mining and focus more on using the power of language to boost your sales!

It has become easier than ever before to build an intelligent dashboard online that can be programmed with customized algorithms to sift out the most important key performance indicators and other vital information that are locked within the dozens of pages of reporting data received daily. Once mined, this information can be arranged in a way that is easy to access and understand by other executives and employees as well as anyone else you might need to present it to. A technology based streamlined reporting system can help you pull metrics that would have taken hours to organize manually in mere minutes or even seconds.

Once you are using a streamlined reporting dashboard to identify performance data regarding your business, you will also have the means to track it in order to identify shifting trends in your company. Whether you are looking at overall website performance, SEO data, customer fluctuations, gross sales, net gain/loss YTD, or other vital statistics, allowing technology to organize the reports will allow you to focus entirely on intelligently reacting to the results discovered. Consequently, your business can develop resolutions early on; rather than becoming overwhelmed by a potential problem before an opportunity is given to make a move in the right direction.

In addition to helping to helping your company from being surprised by large issues developing right under its nose, streamlining the reporting process can also help to increase global ownership of goals and problems amongst everyone in the organization through the creation of multiple dashboards. For instance, an executive dashboard could be created to focus exclusively on key elements relative to senior executives. Meanwhile, a second dashboard open to all employees could focus primarily on operational metrics.

When you can help the whole team become passionate and committed your goals, everyone wins!...But It all comes back to communication!

This process will not only clarify the chain reactions regarding how one area affects others, but will also help employees at every tier of the organizational structure to become part of the solution simply because they will have clearer access to the data surrounding each issue. Ultimately, this creates fewer burdens for senior management, supports better communication throughout the internal customer structure, and greater efficiency overall.

To further emphasis the relationship between streamlined reporting systems and communication, you will also find that using such a system makes it easier to conduct various kinds of business meetings. Whether you are explaining a new assignment to a single employee, making a presentation to investors, or having a board meeting, it would be easy to instantly generate a crystallized one page report that focuses on highlighting the most significant issues related to each conversation. In fact, without having to spend so much time dealing with sorting and preparation, you could create as many reports as you like without taxing yourself. More importantly, communication with both your internal and external customer structure becomes far more meaningful with clearly organized supporting data at your disposal.

Remember that there are several key areas that your organization needs to constantly address including putting out internal fires, refining the current customer/employee engagement process, increasing new customer acquisitions, and financials. Utilizing a multilevel dashboard system will allow you to identify all of the factors most relevant to each of these matters. Once you can easily recognize each opportunity, you will already be halfway toward developing a customized solution.

Fortunately, by contacting Molloy, you will have the help you need to track and measure the most important aspects of your business. After making a rigorous assessment of the competence and communication skills of your sales and customer service team, we will create an action planned designed to improve your sales in as early as eight weeks. Part of this process will involve the creation of an intelligent dashboard that allows us to track and assess the effectiveness of your customer phone conversations, website, SEO, and social media presence so that you can see where your sales are coming from. More importantly, having access to streamlined reporting in addition to our team of talented sales coaches will make it easy to turn every identified opportunity into your latest success story.


Thursday, December 12, 2013

Unleash the Beast!



How would you like to light up the passion and commitment inside your entire company? By igniting a passion for learning and an ongoing pursuit of excellence that resonates throughout your entire team, it is possible to “Unleash the Beast” inside your company as it fully transforms into a customer service and sales driven monster.

The fact that all results spring from the communication we each generate never seems to be of question. After speaking with me for a few minutes, most business leaders and owner/operators will give me that due. I am 62 years of age and have committed my life and my company to teaching this basic philosophy. I’ve done so because it is THAT IMPORTANT!  In fact, I am 100% certain that there is no greater endeavor for you to engage in simply because all results are tied directly to one’s ability to communicate. We are not trying to sell an expensive training program, but rather have people ‘wake up’ to their full potential in life.

Results on the job… at home… with fellow employees, one’s children, one’s spouse and even one’s self… all of it is directly and inescapably tied to our communications skills!

Yet few of us have been taught how to communicate, and nary a company in the country has developed clear communications standards. Our programs in sales training, customer service training, and telephone training aim to be the catalyst to change this for you. Remember that in life, there are things that are imperative and things that are important. It’s important to make sure you wear matching socks in the morning before going to work. It’s imperative that you do whatever it takes to continually increase sales and customer retention, improve communication, handle difficult conversations appropriately, and increase branding visibility for your company. We would like the opportunity to answer the questions that are of most concern to savvy business leaders, like yourself:

·     Can my employees really learn to communicate more effectively?
·     Where will I find the time to make it happen?
·     How long will the improvements last?
·     Will it be worth the investment in time and money?

LISTEN to this interview below with our client Rick McLea, owner of McLea’s Tire and Automotive and hear how the power of communication can transform a company. Find out how Mr. McLea took the bull by the horns and “Unleashed the Beast” with some incredible results. Listen for yourself, your family and for your employees... then declare yourself ‘open’ to learning something new. Speak with us about how easy it is to implement the Molloy Process: “Language Of Commitment”.


Happy Holidays!

Dan Molloy
Founder and CEO of Molloy BDG
dmolloy@molloyllc.com